IT Apprenticeship

User Support & Troubleshooting - Providing technical assistance to staff and students for hardware, software, and network issues via phone, email, and on-site visits Account & Security Management - Performing password resets, account setups, and supporting multi-factor authentication while ensuring IT security policies are followed Hardware & Software Maintenance - Installing, configuring, and upgrading computer components, peripherals, and software applications, including operating systems and productivity tools Network Device Support - Assisting with the setup, monitoring, and troubleshooting of networked devices such as switches, routers, firewalls, printers, and interactive whiteboards Documentation & Escalation - Logging issues and resolutions in ticketing systems, maintaining accurate records, and escalating complex problems to senior engineers or vendors when necessary

Training Outcome:

Possible full-time position within the business. 

Employer Description:

At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.

Working Hours :
Monday - Friday 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills