Apprenticeship Level 3 Business Administrator

Receive and log reactive maintenance jobs from clients by telephone, email and maintenance portals Raise jobs accurately on the company job management system Review incoming jobs and assist with prioritising urgent and emergency call-outs Allocate jobs to the appropriate engineers, operatives and subcontractors Contact engineers to obtain updates on ongoing and completed works Keep clients updated on the progress of their maintenance requests Schedule appointments and coordinate access to properties and sites Monitor outstanding jobs and follow up to ensure they are progressed within required timescales Update job records with engineer notes, photographs, completion information and other relevant documentation Assist with arranging materials, parts and additional works required by engineers Liaise with approved subcontractors when specialist works are required Request and process quotations where necessary Assist with checking completed jobs before they are closed and prepared for invoicing Respond professionally to telephone calls, emails and client enquiries Maintain accurate records and ensure all job information is kept up to date Provide general administrative support to the maintenance and operations team Complete apprenticeship training, coursework and assessments alongside your day-to-day responsibilities

Training:

You will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training.

1 day per week at college On-site college-based training The remaining days will be spent working with FDE, gaining practical experience and developing business administration skills in the workplace Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship

Training Outcome:

This apprenticeship provides a strong introduction to the reactive maintenance industry. Following successful completion, there may be opportunities to progress into positions such as Maintenance Administrator, Maintenance Coordinator, Helpdesk Coordinator, Repairs Planner, Scheduler or Contract Administrator, depending on performance and business requirements.

Employer Description:

Storm Maintenance Ltd provides professional property maintenance, 24/7 emergency call-outs, and fire safety compliance services across London and the South East. They handle plumbing, electrical faults, heating, and general property repairs for residential and commercial clients.

Working Hours :
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative