Support Consultant - Practice Management Software - Glasgow

Training & Support Consultant job East of Glasgow.

Zest Optical are currently looking to recruit a Training & Support Consultant for a leading provider of Optical Practice Management Software.

The purpose of this role is to support customers with the onboarding process once the software has been installed.

This position will be office based, East of Glasgow.
The Training & Support Consultant will provide excellent support for customers in the onboarding process, helping them stay on track at their end, and keeping track that internal processes are running smoothly.
Training & Support Consultant – Role

Effective working with cross department colleagues
Managing onboarding projects to deadlines and go-live dates
Managing customer expectations and scheduling key meetings
Make sure customers book/ go through relevant training sessions
Collate configuration and setup requirements
Match customer needs to features and functionality
Actively listen and identify sentiment or unspoken needs
Pro-actively manage your workload to deliver the best customer experience
Meet objectives across your individual and team SLAs
Adapt approach for varying levels of stakeholders
Review customer usage and identifying areas for more value creation

Training & Support Consultant – Requirements

2+ years working in practice/ retail optics
Excellent listening, problem solving and investigation skills
Exceptional communication and literacy skills, great attention to detail

Training & Support Consultant – Salary

Base salary up to £27,000
Range of additional benefits

To avoid missing out on this opportunity, please contact Alex Grimes on