Level 3 Business Administration Apprentice – Automotive Service Advisor

Key Responsibilities:

Being the first point of contact for customers, providing a friendly and professional service. Answering customer calls and emails with a helpful and professional approach. Managing customer bookings and arranging appointments. Communicating with customers throughout their vehicle service journey. Preparing quotes and supporting customers with pricing information. Updating customer details and vehicle information on internal systems. Supporting invoice processing and payment queries. Ordering vehicle parts and liaising with suppliers. Monitoring stock levels and supporting stock management. Managing returns and following company procedures. Keeping accurate records and ensuring information is up to date. Working closely with technicians and the wider team to support smooth operations. Following up with customers after visits to ensure excellent service. Developing knowledge of automotive services and customer care. Supporting the day-to-day running of the front-of-house service team.

Training:

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Training Outcome:

This apprenticeship offers an excellent opportunity to build a long-term career with Stourbridge Automotive Ltd. As you gain experience, develop your skills, and build your knowledge of the business, there will be opportunities to progress into a more senior role within the company, taking on increased responsibilities and further career development.

Employer Description:
Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).
Originally established in 2010 by Company Director Neil Fellows, a fully trained and qualified BMW and Mercedes Benz technician, felt he could offer a more personal approach, with a better customer service and more competitive prices being the main focus of the business and as an alternative to the dealerships.

Using Stourbridge Automotive Ltd as an independent alternative, will allow you to reduce your vehicle maintenance costs whilst still benefiting from the work being carried out to the manufacturers’ service schedules by our qualified and experienced technicians, from new and NOT affecting your warranty through the BLOCK EXEMPTION RULE.

We offer a comfortable first floor waiting room, providing complimentary refreshments, together with a viewing window overlooking the workshop and MOT areas, plus a free Wi – fi service is available to all of our customers to browse the internet or work whilst waiting.

Stourbridge Automotive Ltd has developed as a business throughout the years, restructuring and introducing new ideas, to keep in line with both our customer and business needs and celebrates its fifteenth year, this year.

Working Hours :
Monday - Fridasy, 8:30am - 5:30pm.

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Patience,Problem solving skills,Resiliance,Team working