Operations Manager - Removals & Logistics

Are you an experienced Operations Manager who enjoys being close to the action rather than managing everything from behind a desk?

Bristol Van Removals is growing, and we’re looking for a hands-on operational leader to strengthen our day-to-day operation, develop our teams and help build the systems, processes and standards needed for the next stage of our growth.

This is an opportunity to take genuine ownership of the operation, influence how the business develops and become a key part of the leadership team.

What’s in It for You?

£40,000 salaryOpportunity to shape and improve a growing operationGenuine influence over systems, processes and operational standardsLong-term progression as the business continues to growOpportunity to develop Team Leaders and operational staffHigh-trust environment with real responsibilityCompany pensionCompany events

The Role

This is a hands-on operational leadership position combining people management, problem-solving and continuous improvement.

You’ll spend time both in the office and within the operation, supporting teams, solving problems and ensuring the business delivers consistently high standards.

Your responsibilities will include:

Overseeing daily removals operationsLeading and supporting Team Leaders and operational staffManaging fleet readiness, equipment and operational resourcesRunning morning operations and ensuring teams are prepared for the dayResolving customer escalations and operational issuesSupporting recruitment, onboarding, coaching and staff developmentConducting meetings, performance reviews and disciplinary processes where requiredMonitoring KPIs, operational performance and trendsImproving communication between office and operational teamsDeveloping systems, processes and standards as the business growsVisiting jobs where additional leadership or technical support is requiredSupporting crews with complex removals challenges where necessary

You may also be required to drive company vehicles or provide additional operational support when circumstances require it.

What We’re Looking For

We welcome applications from experienced Operations Managers, Transport Managers, Depot Managers, Removals Managers and other operational leaders who have managed vehicles, crews and field-based teams.

You should have:

Significant removals experience, or strong transport, logistics or field-operations experienceExperience directly managing drivers, crews or operational teamsProven leadership and people-management experienceStrong problem-solving and decision-making skillsThe ability to remain calm and organised under pressureStrong communication skillsA professional and proactive approachA full UK driving licenceA willingness to be visible within the operation and lead from the front

Experience in any of the following would be particularly valuable:

Removals managementCPC qualification or Transport Management knowledgeDeveloping Team Leaders and operational staffImplementing operational systems and process improvementsManaging customer escalations and operational emergencies

Coming from Transport or Logistics Rather Than Removals?

That’s absolutely fine.

If you’re new to the removals industry, you’ll spend an initial period working alongside our removals teams so you can properly understand the operation, our customers and the challenges our crews face.

We believe this gives our managers the practical knowledge and credibility they need to lead effectively.

What Success Looks Like

You’ll help us:

Improve operational control and organisationReduce operational issues and unnecessary firefightingImprove punctuality, standards and accountabilityDevelop stronger Team LeadersImprove communication between office and operational teamsDeliver a consistently high level of customer serviceBuild a scalable operational structure that supports future growth

About Bristol Van Removals

Bristol Van Removals is one of the South West’s leading removals, storage and logistics companies.

We’re an ambitious, systems-driven business focused on customer experience, operational excellence, leadership development and long-term growth.

We want people who take ownership, solve problems proactively, communicate clearly and lead by example.

If you’re looking for an operational leadership role where you can make a genuine impact rather than simply maintain the status quo, we’d like to hear from you.

To Apply

Please apply here.

If shortlisted, you will hear from our recruitment partner, Hiring People. They may ask you to complete a short video interview. Please keep an eye on your Junk/Spam folder as well as your main inbox.