Senior Service Advisor - Automotive

An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles. As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience. This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits. You will be responsible for: ? Overseeing the daily operation of the Service Reception. ? Providing a professional service to customers in person and over the telephone. ? Scheduling vehicle servicing, maintenance and repair appointments. ? Preparing and managing repair orders using the dealership management system. ? Completing vehicle check-in procedures and recording customer requirements. ? Keeping customers informed throughout the repair process. ? Obtaining approval for additional repair work where required. ? Coordinating vehicle collections, deliveries and handovers. ? Explaining completed work and advising customers on future maintenance requirements. ? Reviewing vehicle service histories and identifying maintenance and upselling opportunities. What we are looking for: ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role. ? Prior experience working within automotive industry. ? Background in leading, coaching or supporting a team. ? Excellent customer service and communication skills. ? Strong organisational skills with excellent attention to detail. ? Good IT and administrative skills. ? Full UK driving licence. Working Pattern: ? Monday to Friday, 8:00am - 6:00pm. ? 1 in 4 Saturdays: 7:00am - 1:00pm Whats on offer: ? Competitive salary ? 22 days annual leave plus bank holidays ? Group Profit Sha