Service Coordinator

Service Coordinator - Temporary - Newcastle - £9.50ph        Main DutiesMaintain resource planning technology solution and scheduling in-house engineers on a national scale within the contract Service Level AgreementsCo-ordinating all calls and queries and assigning all outsourced tasks, choosing the right specialist contractor for the issueRaising purchase orders for external delivery partners and keeping live updates from start to completionManaging engineers in the field, monitoring time and material costs, using the correct labour by skill set and locationCovering shortages in in field resource and providing emergency solutions where there is threat to health & safety or customer site security.

Knowledge skills & experience Previous helpdesk/customer service/field operative scheduling support experience essentialDemonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the fieldStrong team player - cooperative and willing to assist othersProficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning.

Experience of dynamic scheduling tools would be advantageousEngaging and strong communicator demonstrating influencing skills and an ability to adapt approaches to differing audiencesStrong capability in objection handling and a professional firmness when dealing with field operativesWell organised, deadline oriented with the ability to multi-task, prioritise and manage competing demandsMaintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselvesExcellent attention to detail and accuracyPrevious experience of building fabric, mechanical & electrical maintenance would be advantageous.   Start Date: 09/05/2022End Date: 09/11/2022 (Potential to move Permanent)Pay Rate: £9.50 Per HourHours: Monday to Friday 8am to 5pm

  • Location: Newcastle upon Tyne,England
  • Salary: £9.50 per hour
  • Type: Permanent
  • Recruiter: CBW Staffing Solutions
  • Posted: 13-May-2022
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