Property Maintenance Apprenticeship

Assist with the provision of a high-quality service to tenants, in line with the group’s corporate objectives, current legislation and good practice, by assisting with plastering and internal finishes carried out to a high standard in an efficient, effective, professional, respectful and safe manner. Throughout course of apprenticeship, undertake studies and assessments to gain and demonstrate skills, knowledge, understanding and behaviours of a competent property maintenance (multi skill) operative, including understanding the mechanism of buildings to include electrical, plumbing, plant, safety systems and equipment. Ensure excellent levels of customer service, taking all possible steps to accord with their reasonable wishes and taking into account any supportive measures. Where necessary, report requests to the Property Services Supervisor or Manager. Assist colleagues with effective planning and assessment of allocated jobs and liaise with property services colleagues as necessary for the purpose of assisting with maximising efficiency, safety, providing excellent customer service and minimising non-productive time. Work collaboratively with colleagues within property services and across the business, developing effective and positive working relationships to assist with the completion of repair, maintenance and compliance work and in order to assist with the maintenance or improvement of the level of service offered to customers. Undertake work at all times in accordance with safe working practices as laid down in health and safety manuals, method statements, risk assessments and health and safety plans.  Seek guidance from the Health and Safety Manager or Health & Safety Advisor and/or Property Services Supervisor or Manager where there are concerns or issues relating to health and safety. The post-holder will be expected to comply with the company’s policies, procedures and initiatives; in particular, equality, diversity & inclusion, health and safety, complaints and safeguarding. Be responsible for any vehicle allocated and undertake the appropriate vehicle checks. Keep it in a clean and tidy condition. Reporting any accident or traffic offences immediately to your Manager/Supervisor. To record defects and ensure that they are rectified. Be responsible for company issued equipment and undertake the appropriate inspections prior to use. To not abuse or misuse the equipment and to use it in accordance with the manufacturer's recommendations. To report defects to the appropriate supervisor/manager promptly and ensure that they are rectified.  Ensure security of tools and equipment issued. Ensure mobile devices are charged and maintained to enable effective lines of communication with colleagues, partners and customers via telephone and emails. Wear appropriate personal protective equipment appropriate to the task being carried out, including company workwear, ensuring it is reasonably clean and presentable. Ensure any paperwork including inspection sheets, compliance checks, work sheets, time sheets, vehicle sheets and the appropriate certification and warning notices are correctly completed and signed and returned or submitted promptly to the Property Services Supervisor / Scheduler or Manager as required.

Training Outcome:

Potential employment upon successfully completing the apprenticeship.

Employer Description:

Ocean Housing is a Cornwall-based housing provider dedicated to delivering affordable homes and community support services. Ocean provides affordable housing across Cornwall, including rental homes, shared ownership, and homes for sale. It manages and maintains properties, ensuring tenants have access to repairs, support, and safe living conditions and supports communities through initiatives that tackle issues like damp and mould, anti-social behaviour, and tenant wellbeing. Ocean is deeply rooted in Cornwall and understands the unique housing challenges of the region and tailors its services accordingly. We are proactive in addressing issues like damp and mould, and committed to maintaining safe, energy-efficient homes. Ocean is an employer of choice and is a holder of the ‘Gold’ Investors in People Award.

Working Hours :
Monday - Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience