IT / Telecoms Engineer Apprentice

Key Responsibilities

Technical Support (1st & 2nd Line)

Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services Diagnose and resolve client-reported faults across hosted voice and broadband connections Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout

Voice Provisioning:

Provision of the tenant Place number port requests Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups Host the project kick-off call with the client (remote only) Configure named users, including creating user names Programme IVRs and call queues/groups

Broadband Provisioning:

Manage end-to-end provisioning of broadband orders, from order placement through to service activation Liaise with carriers/suppliers to track install dates and resolve provisioning issues Keep internal systems and clients updated on order progress

Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position

Employer Description:

Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.

Working Hours :
Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,UC platform experience,Broadband provisioning,Telecoms/ITMS background,Number porting,DDI/SIP configuration,Handset deployment,Site phone surveys