IT Support Technician Apprentice – SSC Laser – Hixon, ST18 0PJ – £16,500– 38hrs/w

Working alongside our IT Manager, you'll provide first-line support across the business, assisting with day-to-day IT requests as well as a variety of exciting projects. 

Key responsibilities:

As part of the role, we'll support you in completing a Level 3 Information Communications Technician (ICT) Apprenticeship, providing structured training, hands-on experience and ongoing coaching to help you build a successful career in IT.  
 
Where you’ll be working:

SSC is a successful, fast-paced manufacturing business, offering laser cutting and press brake services to a range of sectors across the UK.  We are always looking to innovate, invest and improve and have recently purchased a new tube laser.  This combined with a strategy to deliver continuous improvement and success, means we are now looking for new talent to join our fun and friendly team.    

Our core values are at the heart of how we do business.  If the following values resonate with you, then we may be a great match for one another.

We work together in the best interests of the business.  

We act with integrity.  

We respect and care about each other. 

We do our best, look to improve and strive for excellence.  

We take responsibility for what we do.
 
The team you’ll be working in:

Working within the IT team, you will be an integral part of delivering a great service to internal colleagues.  Besides your immediate peers, you will also work closely with all teams on a day to day basis to ensure that we deliver a great result for both the customer and our business.  
 
What you’ll be doing:

So that you can get a feel for the job, here is what you will be doing day to day:  

Accurately log and resolve support calls from internal staff Escalate support calls to the IT Manager in a timely manner where required Liaise with external support providers Carry out maintenance tasks as directed by the IT Manager Check backups daily and resolve any issues Order and setup new PC’s and equipment ready for use on the company network Support on Company-wide IT projects  

Essential skills, characteristics and experience:

Need to know:

Basic understanding of Windows 10 / 11 ideal Good general IT knowledge Good understanding of Microsoft Office Knowledge of basic networking advantageous but not essential  

Need to have:

Keen interest in a career in IT Experience of working with Microsoft Office Drivers licence ideal due to rural location IT related course or subject qualification A good level of maths & English Confidence to work with a range of people at all levels  A customer focused approach   

Need to demonstrate:

We have a number of core competencies that we believe are fundamental to both individual and business success.

The following competencies will need to be demonstrated for success: 

Being knowledgeable - knowing your stuff, with an ongoing passion to learn and develop Results focused - getting the job done and delivering what was promised Effective Team worker & Communicator - working effectively with others to achieve a common goal Great Organisational skills – great at managing priorities and workload  Takes Responsibility - Self-starter who works on own initiative and takes individual responsibility Effective and Innovative Problem Solver - Creatively solving problems or improving what we do  

Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard

The training covers the following core occupational duties: 

www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 

Training Outcome:
Upon completion, the apprentice will have a level 3 qualification as an Information Communications Technician

Employer Description:

Established in 2000, SSC Laser has rapidly grown into one of the UK's most trusted and experienced companies at delivering metal laser cutting & fabrication across a wide range of industries.

Backed by over 25 years of experience, we utilise trusted laser cutting methods combined with a skilled team dedicated to delivering quality laser cutting, dependable service and exceptional customer care on every project.

Working Hours :
Monday - Thursday, 08:00 - 17:00 and Friday, 08:00 - 15:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative