Business Administrator Apprentice

·         Ensure telephone calls are answered within 3 rings in-line with Company policy

o   Dealing with delivery queries

o   Handing concerns/complaints

·         Processing daily orders which are received via Telephone, Email and customer portal, using the automated systems where available

·         Managing and updating standing orders

·         Organising emergency orders, liaising with necessary teams to ensure deadlines are met

·         Keep your work station clean and tidy

·         Update concerns register as and when required

·         Update CRM system

·         Any other duties at the request of Customer Service Manager

·         Ensure daily/weekly/monthly allocated team tasks are completed to deadlines

·         General administration duties

·      Management of own diary

·      Completion of College course works finished to given deadlines

Training:

Business Administration apprenticeship training to be provided by Chelmsford College. The College will appoint a Work Based Tutor to deliver the training virtually and in the workplace.

Training Outcome:

Successful completion of a Level 3 Business Administration Apprenticeship

Employer Description:
Raynors is a family firm, established in Chelmsford, Essex in 1988. We have grown from a small local operator into a £25m+ turnover national supplier, with a 40-van fleet and over 300 employees. We make over 19 million high-quality sandwiches, wraps, rolls and salads a year.

Working Hours :
8am - 4pm or 9am - 5pm on a weekly rota system (once trained) 30 minutes unpaid lunch 7.5 hours per day, 5 days per week

Skills:
IT Literate,Excellent communication skills,Team Player