Senior Business Analyst - JSM Implementation

An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits. You will be responsible for: ? Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. ? Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. ? Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes. ? Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria. ? Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems. ? Ensuring solutions align with wider service management processes and technology environments. ? Supporting testing, validation and User Acceptance Testing (UAT) activities. ? Identifying delivery risks, dependencies and implementation considerations. ? Producing operational documentation, training materials and implementation resources to support adoption. What we are looking for: ? Previously worked as a Business Analyst or in a similar role ? Proven experience delivering Jira Service Management implementations. ? Strong Business Analysis experience within system implementation, digital transformation or operational change programmes. ? Experience working with HubSpot integrations. ? Previous involvement in pr