TECHNICAL BUSINESS ANALYST (PLATFORM ADOPTION)
About the company
Our client is a specialist investment analytics firm with a proprietary dataset built over more than two decades. Its clients include pension funds, sovereign wealth funds and leading asset managers globally. The firm is now evolving from consultancy delivery to a technology platform, with new tools launching in the coming months that put its analytics directly into users' hands. It is a growing, founder led team, so you will have real visibility, real flexibility and a direct line to the people running the business.
The role
Adoption is the whole job to begin with. At each client firm a small group of sponsors are already deeply bought into the platform. Behind them sit hundreds of colleagues who could have access but are not yet using it. Across a global institutional client base, that is a very large untapped audience, and winning it over is what will make the platform transition succeed.
The initial period is about getting to know the product and the business. You will spend your time understanding who the key decision makers are across the current client list, working closely with the team, then getting deep into each client to help them maximise their usage and get real value from the platform.
That is the starting point, not the ceiling. As adoption is proven across the client base, the role has real scope to evolve into onboarding new business, taking what works with clients out to prospects. This evolution is a key part of how the role is expected to grow.
You will be trained and mentored by the senior team, learn the investment analytics domain from people who built it, and take on your own client accounts as you develop. It is a rare chance to learn a specialist industry from the inside while doing a role with a very visible impact.
What you'll do day to day
Get to know the product inside out and learn the business deeply, so you can connect what the analytics show to the decisions users actually makeMap and build relationships with the key decision makers across the current client list, working closely with the teamRun demos, workshops, presentations and online sessions showing users what the platform can do and how to get the most from itMonitor usage and engagement data and act on it: onboard new users, re-engage dormant ones, celebrate the active onesWork with client IT teams to make sure the technology is properly implemented and rolled out at each firmCreate the material that drives usage: success stories and insight pieces that give users a reason to come backSupport the adoption roadmap across the client base, owning your own accounts as your confidence growsHow success is measured
The percentage of addressable users actively using the platformAdoption at the individual level and, more importantly, at the client levelDepth of engagement, firm by firm
About you
Strong experience (up to around 2 years) in a SaaS, technology or client facing role touching onboarding, customer success or sales development.Comfortable picking up technical concepts quickly and explaining them simplyA natural communicator who enjoys presenting and winning people over, with the confidence to grow into senior audiencesOrganised and persistent: adoption is won through consistent follow up, not one big pitchCurious about investment and financial markets (no prior experience needed, you will be taught by some of the best in the field)Based in or around Croydon, or happy with the commute
Location and working pattern
Office in central Croydon, right by Boxpark and its amenities, 15 minutes from London Bridge and 20 minutes from VictoriaIn office role with core days midweek and hybrid flexibilityOption to move to a 4 day week (salary pro rata) if that suits youStart as soon as possible
Why this role
Few junior roles put you this close to the centre of a business. You would join at the start of the platform transition, learn directly from the founder and senior team, and own a scoreboard everyone cares about, with a route into new business as the role evolves. If adoption goes up, that is you.
This search is managed exclusively by The Opportunity Hub UK. Full details of the client and technology are shared at interview stage.