Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: ? Gathering, analysing and documenting business and operational requirements. ? Producing functional specifications, user stories and acceptance criteria. ? Mapping business processes, workflows, business rules and system integrations. ? Acting as the link between business stakeholders, technical teams and external delivery partners. ? Managing and refining the project backlog to support successful delivery. ? Defining workflow processes and automation requirements. ? Supporting solution validation to ensure business requirements are met. ? Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution. ? Identifying project risks, dependencies and implementation considerations. ? Assisting with business readiness, transition planning and change management activities. ? Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: ? Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role ? Experience in delivering business systems, process improvement or digital transformation projects. ? Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. ? Experience with Jira Service Management (JSM), IT Service Management (I