Contract Support Administrator

Contract Support Administrator- Leading Maintenance Service Provider - Liverpool Street - £38,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. If you are looking for progression and a new challenge within a well known company in the industry this is your chance to apply!!    08:00am - 17:00pm - Monday - Friday (Full time in the office)  Key duties and responsibilities:


Providing support to the client and answer calls and emails in a professional and timely mannerDetermine the nature, priority of faults based on information provided by the clientFinancial Administration- Invoicing and Budget Reports Raising Purchase OrdersDealing with various contracts Liasing and Scheduling Engineers Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase ordersManaging the supply chain and drive them to attend within required SLA’sWIP and Budget ManagementDriving the engineering team to attend to all callouts within required SLA’sTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of thisRaise and assign work orders to relevant resourcesActively identify and implement innovation across the contract to enhance performance and continue to meet client expectationsPromote and maintain office culture throughout teamsMonitoring calls received from the customer through to call completion and updating recordsAllocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.Ensure QHSE documentation is maintained and readily available using company systemsManage system as a key user on site including PPM records, reactives and reportingPromote and maintain company culture throughout the teamMaintain people records such as new starters, leavers, general staff changes, contact details, etcEffective communication with all levels of internal teams and external customersFamiliar with daily operations and the specific scope of the contractUndertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support ManagerPlease send your CV to Claire at CBW Staffing Solutions for more information