Practice Manager

A new opportunity has become available for a Dental Practice Manager to join an established, fully private practice located in Milton Keynes.

Start date – As soon as possible.

The Role

As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills, have strong attention to detail, 

You will:

Lead, develop and inspire a multi-disciplinary teamSet clear expectations and actively manage team performanceMonitor and act on key KPIs including utilisation, conversion, and revenueDrive treatment plan uptake through strong TCO support and patient journey optimisationOversee diary management to balance productivity and patient experienceEnsure full compliance with regulatory standards, including CQCManage cost control, stock, and budget oversight in line with business targetsTake ownership of operational processes, identifying risks and driving improvementsHandle patient feedback and complaints with professionalism and careSupport local growth initiatives including marketing and community presence

You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.

What We’re Looking For

Experience & Background

Minimum 5+ years’ management experience in a healthcare, dental, or multi-site environmentExperience managing teams of 5+ direct reportsA management of related qualification (Preferred)Previous experience in a dental or private healthcare setting (Preferred)Exposure to KPIs, performance management, and commercial targetsStrong understanding of practice-level financials (P&L, cost control, revenue drivers)

Leadership & Capability

Confident, credible leader who can motivate and challenge teamsStrong understanding of different leadership styles and when to apply themExperience handling HR matters, performance issues, and team developmentAbility to translate business goals into clear actions for the teamOrganised, structured, and solutions-focused

Patient & Commercial Mindset

Strong focus on delivering an exceptional patient experienceAble to manage and resolve patient concerns effectivelyCommercially aware, with the ability to balance patient care and business performanceExperience supporting treatment conversion and patient journey optimisation

Mindset & Values (CALM)

Community - Builds strong, collaborative team environmentsAuthenticity - Leads with honesty, fairness, and integrityLeadership - Takes ownership and sets clear standardsMindfulness - Remains composed, thoughtful, and solutions-focused under pressure

Why join?

Work alongside leading clinicians in a premium, fully digital environmentClear progression pathways and ongoing development opportunitiesGDC, Professional Indemnity & DBS coveredCore CPD fully fundedEmployee Referral Scheme – up to £2,950Access to Tailored PerksModern, high-spec practices and systemsAccess to Learning Portal