Junior Support Engineer Apprentice

Key Responsibilities 

Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.  Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.  Liaising across departments to integrate IT solutions and provide varied assistance and support  Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration  Working independently or as part of a team to ensure the highest quality standards  Daily, weekly, and quarterly checks  Install and configure computer hardware operating systems and applications.  Monitor and maintain computer systems and networks  Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues  Troubleshoot system and network problems, diagnosing and solving hardware or software faults  Replace parts as required  Provide support, including procedural documentation and relevant reports  Support the roll-out of new applications  Set up new users' accounts and profiles and deal with password issues  Respond within agreed SLA within Fresh Service enquiries.  Work continuously on a task until completion  Prioritise and manage many open cases at one time Ad-hoc duties as required

Training Outcome:

Applicants will become a senior Support Engineer and can progress into multiple different roles.

Employer Description:

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
IT skills,Customer care skills,Logical,Initiative,Listening + Questioning Skills,Adaptable,UK Driving License