IT Technician Apprentice

Take ownership of and continuously improve specific IT processes, including managing the asset management system Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA) Provide support to the IT Manager on various projects and migrations Collaborate effectively with colleagues across all levels of the business, from end users to team leaders, managers, and directors Work closely with external partners to resolve software-related issues

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

Caspian Insurance is an award-winning, industry-leading life insurance brokerage. We are a rising star in the financial services industry, and customer service is at the heart of everything we do. Over 90 people make up our energetic and professional team and we have a 5-star rating on both Glassdoor and Google. We have won multiple awards, many of which are for our efforts in customer service.

Working Hours :
Will initially be 8:30am- 5.00pm for the first few weeks during the settling-in period. Hours will transition to the standard pattern of 10am- 7pm (Monday to Thursday) and 8:30am- 2.00pm (Friday) once you have settled into the role.

Skills:
Communication skills,Problem solving skills,Analytical skills