L4 AI & Automation Practitioner Apprenticeship

Work with colleagues across the business to map how current processes and workflows actually operate, documenting the steps, systems and data involved Identify opportunities where AI or automation could reduce manual effort, remove duplication, improve accuracy or speed up turnaround times Assess whether an automation idea is viable, considering data quality, process maturity, cost and any risks or unintended consequences Build and configure automated workflows using low-code and no-code tools such as GoHighLevel Use AI tools to support tasks such as drafting content, summarising information, extracting data from documents and handling routine queries Test solutions before they go live, troubleshoot issues and refine them based on user feedback and performance data Monitor live automations, resolve faults, and report on the time, cost or accuracy benefits delivered Create clear documentation, process maps and user guides so solutions can be maintained and handed over Support colleagues to adopt new tools, including delivering informal training and answering questions from non-technical users Work with IT, external suppliers, and technical colleagues on integrations and anything that goes beyond low-code platforms Follow data protection, information security and organisational policies at all times, handling confidential information appropriately Consider the ethical and workforce impacts of any solution, raising concerns where automation could affect people's roles or create bias Contribute ideas at team meetings and present the outcomes of your projects to colleagues and managers Complete general administrative duties and off-the-job training activity in support of your apprenticeship

Training Outcome:

On successful completion, the expectation is that the apprentice will move into a permanent role with TNB Skills Training as an AI & Automation Specialist/Digital Process Analyst, taking ownership of larger improvement projects across the business.

With experience, this can lead to roles such as Automation Lead, Business Process Analyst, Digital Transformation Officer or AI Implementation Lead.

There is also the option to progress onto a higher-level apprenticeship or professional qualification to continue developing.

Employer Description:

TNB Skills Training is an established independent training provider based in Folkestone, delivering apprenticeships and funded skills programmes since 2004. We help learners gain nationally recognised qualifications and help employers develop their teams. We're now investing heavily in AI and automation, both as a new area of provision for our learners and as a way of transforming how we run our own operations. This is a genuine opportunity to be part of that from the beginning.

Working Hours :
Monday - Friday 9:00am to 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Patience