Level 3 Business Administration Apprenticeship - Oasis Academy Shirley Park

To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service To provide reception services to students To be able to work in a fast paced reception area multi-tasking between reception duties Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona Ensure all visitors are issued with badges in order to comply with the Academy’s security procedures Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit the Academy without direct supervision Be the main contact point for staff with regards to Academy events of any one day Maintain a tidy and orderly reception area Support with ParentPay account set up, queries from parents and general support Support with Bromcom queries from parents and general support for example MCAS, etc Word processing and data input as directed Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others To ensure confidentiality at all times when dealing with issues re Staff, Students or Parents Undertake general clerical duties when directed including photocopying, printing, laminating and filing Franking outgoing post and sorting incoming mail Provide refreshments to visitors when required Support with Academy evening events for example, parent evenings, open evening etc Make telephone calls to parents and carers as required Send text message and/or emails to parents and carers as required Supervise students as required Any other reasonable duties as directed by Line Manager

Training:

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Milestone 1. The Organisation - (Aims, Values, Policy) Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity). Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity) Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility) Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project) Milestone 6. Preparation for End Point Assessment

Training Outcome:

We are looking for someone who would like to gain experience and if you have been a super star throughout the apprenticeship course, then we will be looking at long term employment. 

Employer Description:
Central to the ethos of Oasis Academy Shirley Park is the idea of a rich and balanced educational environment nurturing the whole student – academically, vocationally, socially, morally, spiritually, emotionally and environmentally. We promote a balanced, healthy lifestyle, demonstrated through policies regarding Academy meals, involvement in sporting activities and ecological building design. Our goal is to raise aspirations, unlock students’ potential and work towards achieving excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. We believe this can be achieved through high-quality facilities, outstanding staff, clear leadership, a positive, affirming environment, and a partnership between students, parents/carers and the Academy. Parents and carers are positively engaged in supporting their children.

Working Hours :
Monday to Friday, (Shifts TBC) 37 hours per week, Term time only. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working