Business Admin Level 3 Apprenticeship - DPD Group

We are currently recruiting for 4 apprentices across 3 departments.

Claims Apprentice

To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met Complete adhoc tasks in relation to the above when appropriate

New Accounts Apprentice

To administer the opening of new customer accounts Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met Data input of credit application details onto internal systems to create new customer accounts Validate information provided by customers against relevant external data sources Credit check applications using nominated credit agencies Apply account sanctions against company policy based on all available data Actively engage with internal departments such as sales Customer Relationship Management where appropriate to ensure all of the above are achieved Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met Complete adhoc tasks in relation to the above when appropriate

Credit Management Apprentice

To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met Complete adhoc tasks in relation to the above when appropriate

Training:

Remote learning, 20% off-the-job training given during your working week.

Training Outcome:

Completion of the level 3 qualification and potential permanent role within this sector.

Employer Description:

At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.

Working Hours :
Monday to Friday 9am – 5pm, Once fully training 2 days in the office and 3 days from home 37.5 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience