IT Support Apprentice

Deliver first-line IT support to users via phone, email and remote support Diagnose and resolve hardware, software and system-related issues Install, configure and maintain desktop PCs, laptops and mobile devices Set up new user accounts and manage passwords using Microsoft 365 and Active Directory Support network connectivity, printers and business applications Record and manage support requests using the IT helpdesk system Assist with software installations, system upgrades and hardware deployments Carry out routine maintenance to ensure systems remain secure and up to date Help maintain accurate technical documentation and IT asset records

Training Outcome:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab) Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

Employer Description:

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

Working Hours :
Monday to Friday, 9am- 5pm

Skills:
Communication skills,IT skills,Customer care skills,Team working,Initiative