Customer Service Assistant Apprentice

Providing excellent face-to-face customer service and building positive customer relationships Responding to customer enquiries via email in a professional and timely manner Processing and fulfilling customer orders accurately and efficiently Printing and preparing order documentation Packing customer orders to a high standard, ensuring products are presented and dispatched correctly Assisting with stock handling and order preparation Learning the chocolate-making process and supporting production activities Developing knowledge of products to confidently assist customers with enquiries and recommendations Working as part of a small team to support the day-to-day running of the business

Training:
Customer Service Practitioner Level 2 Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice The apprentice will spend 20% of their working hours in off the job activities and training On the job and off the job training will be delivered in the workplace

Training Outcome:

Full-time permanent role within the company.

Employer Description:

Once upon a time, Luisa was a textiles teacher who always carried
chocolate in her bag. Today, she handcrafts multiple award winning
bean-to-bar chocolate from her ethical chocolate-making
business in Nottingham. At Luisa's Vegan Chocolates, we are passionate about producing high-quality craft chocolate while supporting sustainable and ethical sourcing. We pay our cocoa farmers better-than-fair prices for their exceptional beans, ensuring that every chocolate bar we make reflects our commitment to quality, fairness, and craftsmanship. As a small, friendly team, we take pride in what we do and are excited to offer an apprentice the opportunity to learn every aspect of our business, from customer service and retail to chocolate
production and order fulfilment.

Working Hours :
Monday - Friday 11.30am - 4.30pm. Flexible to work some Saturdays.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Patience