Parts Retail Apprenticeship (Oliver Agriculture)

Serving & assisting customers face to face and on the phone Handle customer queries and resolve issues effectively Identifying and supplying parts to both customers and the service department, using parts books and online systems Provide accurate quotes and product information Process sales transactions, invoices, credits, and returns Assisting with Stock Management  Support stock control, including ordering and stock checks Receiving deliveries  Work closely with colleagues across the business Maintain up-to-date product knowledge Warehouse Management

Training:

At the end of the 10 month apprenticeship, you will gain a Level 2 Trade Supplier Apprenticeship Standard qualification.

In addition to the on the job training, apprentices will be required to attend 2 x 1-week blocks at the CLAAS Academy in Saxham, plus monthly virtual classroom sessions. 

Apprentices will be provided with feedback at the end of each block which will provide details on how they have performed whilst on block release at Saxham.

Whilst on the programme, apprentices will be required to gather evidence to create a portfolio to demonstrate that they have met all the competencies and elements set out in the apprenticeship standard.

Alongside the training received from CLAAS, apprentices will receive on the job training and support from Olivers, in addition to regular progress reviews with both CLAAS and Olivers.

Before being accepted onto the apprenticeship, any candidate will be required to undertake an initial assessment with CLAAS. This assessment will check that the apprenticeship programme is suitable for the candidate, check the candidate’s prior learning and experience and decide if any adjustments need to be made.

Training Outcome:
Once qualified you will have the opportunity to progress with the parts department

Employer Description:

Olivers are a long-standing family business with a heritage in farm machinery going back 200 years. We were the first independent CLAAS dealer in 1947 and the business has gone from strength to strength with the last 5 years seeing significant growth.

We are looking for an enthusiastic Retail Parts Apprentice to join our growing team. This is a fantastic opportunity to join a long-standing family business that will give the successful candidate the support and platform to develop their skills and gain a level 2 qualification.

Working Hours :
Monday- Friday with some Saturday mornings during peak season.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative