Customer Service Representative - Retail

JOB DESCRIPTION

Customer Service Representative (Retail)

Department: Operations
Reports To: Facility Operations Manager
Status: Non-Exempt (Hourly)
Position Overview

The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Key Responsibilities
Provide professional customer service via phone, email, and in person Process customer orders accurately, including pricing and details Create and manage customer accounts and coordinate with AR/Credit as needed Handle payments and assist with transactions Resolve customer issues, including returns, complaints, and product concerns Initiate paint match and product requests for customers Maintain organized records of customer interactions and transactions Restock shelves, maintain displays, and keep the retail area clean and organized Assist with inventory management, including receiving shipments and stock counts Communicate with sales, operations, and customer service teams to ensure timely order fulfillment Identify opportunities to increase sales by recommending additional products Gather customer feedback to improve service and experience Qualifications

Required:
High school diploma or equivalent Strong communication and customer service skills Basic math skills and ability to handle transactions Ability to multitask and stay organized in a fast-paced environment Preferred:
Previous customer service or retail experience Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce) Spanish-speaking ability is a plus Skills & Abilities:
Strong problem-solving and active listening skills Positive, team-oriented attitude Ability to adapt communication style to different customers Willingness to learn product knowledge quickly Physical & Work Requirements
Ability to stand for extended periods and move throughout the store Ability to lift up to 40 lbs Work in both office and retail/production-adjacent environments Why Join FinishWorks?
Customer-facing role with variety and daily interaction Opportunity to grow product knowledge and sales skills Team-focused environment with hands-on involvement in operations
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