Customer Service Apprentice

Be the first point of contact for customers visiting the dealership, greeting customers professionally and providing a welcoming first impression.  Complete administrative tasks, such as; processing sales, payment reconciliation, marketing and accounting. Provide a high level of customer service, representing the organisation to a high standard.  Assist customers with general enquiries and appointment bookings.  Prepare vehicle handover packs and ensure all paperwork is complete.  Escalate customer concerns as and when appropriate.  Manage the reception area, ensuring it is clean, organised, and presentable.

Training Outcome:

Apprentices have opportunity to progress within the organisation to senior roles within customer service and administration or sales. 

Employer Description:

BM Vehicles are a used car dealership based in Ware, Hertfordshire. Primarily selling used vehicles.  

Working Hours :
Monday to Friday 8:30am - 5:30pm. May include some Saturdays, as and when required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative