Service Supervisor

Role: Service Supervisor Location: West Bromwich Salary: £42,000 - £50,000 per annum Job Type: Full-time, Permanent About the Role We are seeking an experienced and organised Service Supervisor to oversee the day-to-day coordination of a team of Field Service Engineers. This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met. Key Responsibilities - Coordinate and schedule the daily activities of Field Service Engineers. - Receive and log customer service requests, allocating work according to priority and engineer availability. - Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate. - Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience. - Liaise with workshop staff where required to ensure efficient workflow. - Support warranty claim administration and technical communications where applicable. - Ensure all administration, reporting and documentation is completed accurately and on time. - Deputise for the Depot Manager when required. The successful candidate will have: - Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment. - Excellent customer service and communication skills. - Strong organisational skills with the ability to prioritise a busy workload. - The ability to manage multiple tasks and competing priorities effectively. - Good mechanical or technical understanding (construction or plant equipment experience would be advantageous). - Good working knowledge of Microsoft Office. - Experience using service management or ERP systems would be beneficial. Apply Now For more information or to apply, please contact Matt at Holt Recruitment:  matt@holtautomotive.co.uk  or  07739 277676