Client Services & Production Apprentice

Adopt working practices by Senior Client Services Manager Work in accordance to the agreed business process Ensure KPI measures for Service Excellence are delivered upon Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact Provide proposals for continuous improvement Feedback on initiatives for individual customer accounts to add value and drive increased profitability Report on positive activity driven by the Group Report lack of compliance to business process Escalate issues and offer up solutions to problems Ensure client service KPI (key performance indicators) are delivered upon Responsible for project purchase order cover for own projects Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager Communicate critical paths to clients and internal teams to manage expectations Review and fill in gaps in client briefs

Training:
Mentoring and coaching Internal training sessions E-Learning Cross-departmental training

Training Outcome:
Permanent role, career progression between Augustus Martin

Employer Description:

Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative