Property Maintenance Apprentice

Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction.

Provide a professional domestic trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers Communicate effectively to our residents in their homes and demonstrate excellent customer care skills Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures Always wearing personal protective equipment (PPE) Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers. Report any accidents occurring or dangerous incidents promptly to both Health &Safety and other relevant Managers. Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role Demonstrating professional representation of the company through appropriate professional behaviours Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work Adhere to all Hyde Groups policies and procedures

Training:

A 24-month apprenticeship programme delivered on a day-release basis (one day per week) at City of Portsmouth College's North Harbour Campus in North Harbour, Portsmouth. Time spent training will come under the working hours per week.

Attendance will be continuously monitored for college and employment.

It is a Government requirement for you to spend 6 hours a week working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring and coaching.

Your Apprenticeship Liaison Officer will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work.

Learning and assessment

The EPA gateway is when the EPAO checks and confirms that the apprentice has met all requirements before starting the EPA. The apprentice will only enter the gateway when the training provider and employer says they are ready. The gateway requirements for EPA are to have achieved Functional Skills Level 1 English and mathematics qualifications and submit a portfolio of evidence.

Assessment methods

City of Portsmouth College will provide support for employer and apprentice to prepare for end-point assessment by our first-rate, fully trained assessors. Our simple, flexible service meets the demands of your team and your partners.

Practical assessment with questions: observed by an independent assessor completing a set of tasks. It will last 10 hours. They will ask at least 10 questions. Interview underpinned by a portfolio of evidence: an interview with an independent assessor. It will last at least 60 minutes. They will ask at least 10 questions. The questions will be about certain aspects of the occupation. The portfolio is compiled before the EPA gateway and is used to help answer the questions. Multiple-choice test: this is closed book, meaning the apprentice will not have access to any books or reference materials. The test will have 40 multiple-choice questions and will have 60 minutes to complete it.

The overall grades available for this apprenticeship are:

Fail Pass Merit Distinction

Training Outcome:

Apprentices who successfully complete their apprenticeship, if the performance meets Hydes expectations, could move into a Gas Improver position. This means in their next position they will do a Level 3 Gas Operative apprenticeship.

Employer Description:

For almost 60 years, we’ve been here for the good of our customers. We do this by providing affordable homes, maintaining and investing in them, and building genuinely affordable homes too.

Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone.

We also provide a wide of community services and spaces, bringing people and communities together, and offering support where people need it with our partners.

We’re part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country.

Working Hours :
Monday-Thursday, 8:30am-5pm and Friday is a 4pm finish. Includes one day per week allocated to day-release training at North Harbour Campus.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness