Junior IT Support Assistant Apprentice

The role will support day-to-day help desk activities, IT projects, and the management of monitoring and security systems.

Key Responsibilities:

Assist with Level 1 help desk issues Provide workstation support and application/software support Assist with IT projects Assist with the management of monitoring and security systems Provide helpful and professional customer service when supporting users and clients

Training:

Information Communications Technician Level 3:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position with potential promotion to Junior Consultant upon passing the apprenticeship

Employer Description:

Remote IT Rescue is a professional IT support company providing reliable remote and onsite technical solutions for individuals and businesses. We help customers resolve IT issues, improve system performance, and keep their technology running smoothly through expert support and tailored solutions.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative