ERP Data & Support Apprentice

The ERP team's main objectives are: 

Ensure the businesses ERP system operates efficiently and effectively and is accessible during all of SKAO’s business hours across time zones Ensure a high level of ERP systems data integrity Maintain an excellent ERP support service with positive reviews from internal and external service users Continual Service Improvement (CSI) of the support service Allocate ERP support resources effectively and efficiently to best deliver a timely support service no matter the location Automation of tasks to remove or reduce manual effort in repetitive and routine activities Creating documentation, knowledge-sharing articles, and training to support the wider observatory. The apprentice will be expected to attend most of their working hours in the office at Jodrell Bank

Key Responsibilities:

Under the guidance and supervision of the ERP Systems Manager and ERP colleagues, the ERP Support Apprentice will:

Assist in monitoring the ERP helpdesk and responding to support requests Maintenance of user accounts, and routine system administration tasks Assist with identifying knowledge-sharing opportunities and updating ERP documentation Create and amend SQL queries as required Maintenance of accurate data for Finance, Procurement and HR

Project Work (Approx. 20% of working hours)

Support ongoing ERP projects by performing assigned tasks under supervision Assist the implementation of improvements in relation to SQL queries and system automation as part of project participation Assist with system upgrades, testing and software rollouts Contribute to documentation and process improvements as part of project learning activities

Training:
Off-the-job training (OTJ): As part of their apprenticeship, apprentices are entitled to a minimum of 6 hours per week of paid OTJ training. During their OTJ time allocated by their employer, apprentices will complete coursework, attend training, and study Within 4-6 weeks of beginning work at the organisation, your Tutor will make contact by email with the you and your workplace Mentor to arrange a mutually convenient Induction date. Subsequent 1:1 Training and review sessions will take place monthly either at the company premises or as a live virtual meeting You will also attend 6 live virtual training sessions. Dates will be confirmed during Induction. These training sessions are live, online and take place Monday - Thursday from 9.30am - 4.30pm

Training Outcome:
ERP Support Executive

Employer Description:

The SKAO is a next-generation radio astronomy-driven Big Data facility that will revolutionise our understanding of the Universe and the laws of fundamental physics. Enabled by cutting-edge technology, it promises to have a major impact on society, in science and beyond.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Organisation skills,Problem solving skills,Team working,Time management,Personal integrity