Apprentice Commercial Support Coordinator – Burgess Hill

Account Management:

·       Coordinate Quarterly Service Review (QSR) meetings with existing customers.

·       Maintain regular communication with customers to ensure high levels of satisfaction.

·       Support contract renewals and customer retention activities.

·       Gather customer feedback and testimonials.

·       Identify opportunities for additional services and pass leads to the Business Development team.

·       Build strong, long-term customer relationships.

 

Contract Mobilisation:

·       Coordinate the mobilisation of new maintenance contracts.

·       Act as the link between the Sales and Operations teams to ensure a seamless customer handover.

·       Ensure all contract documentation and customer information is complete and accurate.

·       Track mobilisation progress and resolve issues where required.

·       Deliver a smooth onboarding experience for every new customer.

 

Commercial & Pricing Support:

·       Support the Business Development team with pricing planned maintenance contracts.

·       Prepare renewal quotations for existing customers.

·       Assist with project and quoted works pricing.

·       Produce professional quotations and supporting documentation.

·       Support tender submissions and commercial proposals.

 

CRM & Commercial Administration:

·       Maintain accurate customer records within Salesforce.

·       Create and manage customer sites and asset information.

·       Produce reports and dashboards to support the commercial team.

·       Manage commercial documentation.

·       Support pipeline management and sales administration.

 

General Support:

·       Handle inbound customer enquiries.

·       Coordinate customer meetings.

·       Support marketing initiatives where required.

·       Assist with commercial improvement projects.

·       Provide general administrative support to the Commercial team.

 

Training:

Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor (on video - some face to face may be possible), with tasks assigned to be completed during those hours.

Training Outcome:

The company is passionate about developing people.

The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:

·       Commercial Account Manager

·       Customer Success Manager

·       Business Development Manager

·       Commercial Manager

 

You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.

Employer Description:

Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.

Working Hours :
• This is a full-time office role with site visits – 40 hours • Monday – Thursday, 8.00am – 5.00pm (1 hour for lunch) • Friday 8.00am – 5.00pm (1 hour for lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills