Apprentice Contracts Manager / Residential Service Officer - Residential Services

Support the Residential Services team with day-to-day contract administration, including maintaining records, trackers and shared folders, raising purchase orders and invoices. Assist with organising site visits and inspections (e.g., booking access, agendas, attendee lists, basic checklists) and recording outcomes and actions. Collect, collate and quality-check data from contractors and internal teams (KPIs, compliance evidence, invoices, service reports) and keep dashboards up to date. Help prepare routine reports, briefing notes and correspondence for review by the Contracts Manager/Head of Residential Services. Support contract review meetings by arranging meetings, taking minutes/action logs and following up on agreed actions. Assist with procurement and renewal activity by gathering information, drafting basic documentation/templates and ensuring audit trails are complete (under supervision). Provide customer-focused administrative support, responding to queries and signposting appropriately, escalating issues to a manager when required. Undertake learning and development activities as part of the apprenticeship and apply learning to improve ways of working.

Training:

Monthly online training sessions.

Agile and flexible working conditions, with planned on-site visits to support contract monitoring, inspections and learning as required by the service.

Training Outcome:

Graduates frequently step into senior operational roles, transition into specialised corporate functions, or pursue higher-level management of apprenticeships to accelerate their career growth. 

Employer Description:

Westminster City Council believes in creating a fair environment where people are born into a supportive and safe environment, grow and learn throughout their lives, build fantastic careers in world- leading industries, have access to high quality, affordable homes and retire into the community with dignity and pride.

We work together to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated.

Working Hours :
Westminster City Council offers an agile, supportive hybrid environment combining office-based and remote working.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Initiative,Growth mindset