IT Service Desk Apprentice

Technical Duties:

Respond promptly to support requests via telephone and email Diagnose and resolve basic end-user IT issues Escalate complex technical problems to senior service desk personnel Continuously develop knowledge across vendor products offered by the business Stay informed on emerging cybersecurity threats through industry resources Take ownership of personal learning and development

General Responsibilities:

Deliver a professional, helpful, and adaptable service to both internal and external customers Uphold company values and represent idash Solutions positively in all interactions Adhere to company policies, procedures, and health and safety standards Promote equality, diversity, and customer-centric principles in all aspects of work Provide support to team members and undertake additional duties as directed by your line manager

Training:

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

Network Fundamentals Mobility and Operating Systems Cloud Fundamentals IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

Training Outcome:

A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.

Employer Description:

Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.

idash fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.

Working Hours :
Monday - Friday 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Written English,Positive attitude,Time management