Hospitality Management Degree Apprenticeship

Reception

Welcoming guests and completing check-ins/check-outs Handling guest enquiries Processing reservations and amendments Supporting VIP arrivals Managing guest requests and complaints Using hotel property management systems

Housekeeping

Conducting room inspections Supporting room attendants Monitoring quality standards Managing guest requests Learning inventory and linen control processes

Restaurant

Greeting and serving guests Taking orders Setting up dining areas Delivering food and beverages Maintaining service standards Building menu and product knowledge

Bar

Preparing and serving beverages Supporting bar operations Engaging with guests Learning stock control procedures Maintaining cleanliness and presentation standards

Training Outcome:

The opportunity of an exciting junior management position at the end of your programme, in the location of your choice, subject to availability.

Employer Description:

Red Carnation Hotels are a collection of family-run, award-winning luxury boutique hotels in the UK, Ireland, South Africa, Switzerland, Guernsey and Scotland. The Red Carnation Hotel Collection proudly stands at 15 exceptional properties around the world, each unique and special, whilst sharing the founding values that define the family-owned and run business. With an exceptional reputation for exquisite fine dining and sumptuous surroundings, great pride is taken in delivering warm and highly personalised service. 

 

Red Carnation Hotels is a family‑owned collection of luxury hotels and restaurants across the UK, Ireland, Switzerland, and Southern Africa.

We are proud to be recognised not only for exceptional guest experiences, but for our commitment to developing and supporting our people, including:

· Top Employer Award (2026)

· Catey Award for Best Employer (2025)

· AA's Hotel Group of the Year (2024)

 

Working Hours :
32 hours hotel operational work, plus 8 hours per week on a study day. Monday - Sunday. Weekend and evening shifts.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience,Passion for Hospitality