Customer Service- Property Co-ordinator Apprentice

Property Acquisitions & Investment Support:

Assist in identifying residential and commercial property acquisition opportunities Conduct market research and gather information on potential property investments Support the analysis of property deals, including purchase prices, rental income, operating costs, yields, and potential returns Assist in preparing reports and recommendations to support property acquisition decisions Maintain records of prospective acquisitions and investment opportunities

Property Management & Tenant Support:

Act as a first point of contact for tenants, contractors, utility providers, solicitors, and other third parties via phone, email, and face-to-face interactions Respond to enquiries professionally and efficiently Support tenants with queries relating to rent, repairs, utilities, and tenancy agreements Assist with tenancy administration, including processing applications, maintaining records, and supporting tenancy set-up procedures Help coordinate property inspections, appointments, and contractor visits Record and update tenant, property, and contractor information accurately on internal systems

Repairs & Maintenance Coordination:

Log, monitor, and track repair requests from tenants Liaise with contractors and maintenance teams to arrange and coordinate works Provide updates to tenants regarding repair progress and completion Ensure maintenance records and documentation are kept up to date

Administration & Customer Service:

Maintain accurate records, files, and documentation Support the team with data entry, correspondence, reporting, and general administration Ensure compliance with data protection, confidentiality, and company procedures Maintain a professional, friendly, and customer-focused approach at all times

Training:
All training for your apprenticeship will take place within the workplace Your training provider will deliver your training sessions once a month You are not required to leave the workplace

Training Outcome:
On successful completion of the apprenticeship and based on performance, there could be a permanent position available

Employer Description:

DBR Investment Group is a UK-based property investment and development company specialising in delivering high-quality residential projects and carefully structured investment opportunities across England and Wales. Since our establishment in 2017, we have built a strong reputation for transparency, delivery, and long-term value creation.

Our mission is to provide investors with secure, well-researched UK property investment opportunities that combine strong fundamentals, prudent risk management, and clear exit strategies. We aim to simplify property investment while maintaining professional governance, accountability, and compliance at every stage

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Our focus is on identifying underperforming assets, unlocking their potential through strategic development, and creating sustainable returns for investors while contributing positively to local communities.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with 1 hour break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Punctual,Eager,Interest in property