Apprentice Business Administration

ROLE ACCOUNTABILITY/AUTHORITY:

Follow company policies, procedures, and Standard Operating Procedures (SOPs) Learn and apply quality, health & safety, and customer service standards Support the Sales Support team with day-to-day administrative tasks Assist in managing and maintaining the enquiries inbox Support the preparation of quotations and customer documentation under supervision Learn how to interpret customer documents and specifications Assist with product configuration and technical information gathering Update and maintain accurate records within the CRM system Help follow up quotations and update quote status records Assist with investigating customer queries and directing them to the appropriate team member Learn how to prioritise work in line with agreed service levels and customer requirements Support colleagues across Sales, Service, and Order Processing when required Participate in training, coaching, and apprenticeship learning activities Contribute to a positive ‘One Team, One Goal’ culture

You will rotate around different departments to understand the business as a whole, from quality, health & safety, estimating, stock management etc.

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which is relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

You will be supported by a line manager, your colleagues who you'll work with during your on-the-job training and also by the support you will receive from your apprenticeship tutors.

Training:

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills in maths and English, if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment

This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Training Outcome:

There is a possibility of securing a full-time position at the end of your apprenticeship dependent on your progression. Wage increases will be dependnet on progression internally and on programme. 

Employer Description:

SMART Solutions for Healthcare Spaces
World-leading designer and manufacturer of capital medical equipment: operating theatres, critical care areas & primary care.
From standalone products to integrated solutions, our connected equipment portfolio empowers construction, specifier, architect and estates and facilities Management teams.

Brandon Medical is a UK company that delivers SMART turnkey equipment for acute and primary healthcare worldwide. For 75 years, British engineering skills and a strong work ethic have fuelled continuous product innovation and development to provide healthcare professionals with reliable, high-quality, and affordable medical equipment packages for operating theatres and critical care in over 70 countries around the globe.

We are acknowledged experts in manufacturing medical lighting and control systems and designing medical supply pendants, medical power, and medical audio-video systems according to customers’ actual needs.

We specialise in enhancing healthcare environments by combining knowledge-driven intuition, decades of expertise, and practical innovation supported by continuous research and development.

Our 360-degree portfolio supports clinical teams and informs future intelligence, enabling the implementation of advanced best practices for better patient outcomes.

Constantly evolving, we help design the hospitals of tomorrow and drive healthcare excellence.

 

Working Hours :
Monday - Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.00pm. Half hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Willing to learn