Customer Service Apprentice - Level 2

No two days will be the same.  You can expect to meet many different people and gain a broad experience across all the areas you will be working in.  You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day with us.  

Training:

 
Working alongside your workplace mentor on tasks specific to your apprenticeship, you will develop the skills & knowledge relevant to the apprenticeship standard Customer Service Practitioner Level 2.

Your apprenticeship training will be delivered by a Learning Coach who will visit you in the workplace every 4-6 weeks, teaching and learning sessions held online, lots of on-the-job learning and support every day in the workplace.

You’ll attend regular review meetings with your training provider and be accountable for your own progression. You’ll be required to complete mandatory e-learning, courses and training provided.

Training Outcome:

On successful completion you will have a Level 2 Customer Service Practitioner Intermediate Apprenticeship and eligibility to join the Institute of Customer Service as an Individual member at Professional level, taking your first steps towards a career in customer service or hospitality.

Employer Description:

We protect and care for places so people and nature can thrive. We look after hundreds of houses and close to a million objects, along with vast areas of coastline, countryside and green spaces, for everyone’s benefit. With our staff, members, volunteers and supporters, we’re the biggest conservation charity in Europe. Everyone can get involved, everyone can make a difference.

Working Hours :
5 days over 7 with possible weekend working

Skills:
Communication skills,Customer care skills,Team working,Initiative,Patience