Service Delivery Analyst Apprentice

Duties for this role include:

Maintaining and building relationships with the companies' new and existing field engineering teams Maintaining all project/support based documents/process Assisting with critical daily deadlines Working as part of the SDM team on multiple customer engagements Providing administrative support for BlueKong Networks Annuity contracts Providing administrative support to Bluekong Networks engineering teams Working to bring on board new engineers to utilise for customer works Building strong relationships with both customers, suppliers and delivery leads Monitoring and being the first port of contact for BlueKong support customers      

The Service Delivery Analyst will be:

A bright individual looking to develop their career within a creative environment Skilled administrator Comfortable working in a busy environment Flexible approach Semi-Skilled IT user, able to pick up on new software and technologies

Training:
Business Administrator Level 3  End-Point-Assessment Work Based Training Monthly Tutor/Assessor Sessions

Training Outcome:

Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.

Employer Description:

Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.

 

Working Hours :
Monday - Friday between 9am and 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Willing to learn