Head of Marketing

Head of Marketing

Location: Hybrid

Salary: £90,000+package

Are you a strategic leader with a passion for creating exceptional customer experiences and building strong, trusted brands? Our client is seeking an experienced Head of Marketing to shape the customer journey, strengthen brand reputation, and drive business wide initiatives that deliver measurable improvements in customer satisfaction and loyalty.

This is a senior leadership opportunity for someone who can influence at board level, champion customer centric thinking, and embed a seamless customer experience across the organisation.

The Role: Reporting directly to the Managing Director, you will be responsible for developing and implementing a customer experience strategy that supports business growth and enhances brand perception. Working closely with senior leaders across the organisation, you will identify opportunities to improve every stage of the customer journey while ensuring the voice of the customer remains central to business decision making.

Key Responsibilities:

Develop and implement a company-wide customer experience strategy aligned with business objectivesPartner with the executive leadership team to shape and deliver initiatives that improve customer engagement and brand loyaltyConduct market research and analyse customer insights to identify trends, behaviours, and opportunitiesDesign and embed a seamless, customer-focused experience across all business functionsDrive improvements in customer satisfaction, retention, and overall brand perceptionInfluence senior stakeholders and cross-functional teams to deliver customer-first initiativesUse customer data and performance metrics to measure success and continuously improve the customer experienceChampion a customer centric culture throughout the organisation

Experience:

You will be an experienced senior marketing, brand, or customer experience leader with a proven ability to deliver strategic change and influence at executive levelExperience in the automotive sectorStrong strategic thinking with the ability to translate business goals into customer experience initiativesExcellent stakeholder management, networking, and influencing skillsOutstanding problem-solving and analytical capabilitiesExperience aligning customer experience strategies with wider commercial objectivesA customer first mindset with the ability to design journeys from the end-user perspectiveA data driven approach with an interest in technology and digital innovationExcellent communication and leadership skills, with the confidence to work alongside board level stakeholders