IT Technician Apprentice

Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role A fantastic opportunity to start your tech career with full training and development

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22 month, nationally recognised qualification through TDM This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification These block weeks will take place online You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body

This is a Level 3 qualification.

Knowledge Areas Include:

Hardware and Networking Software and Security ICT Administration

Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person

Employer Description:

We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Enthusiasm,Broadband/Networking Knowledge