Apprentice 1st Line IT Support

The job holder who will be part of a 9 strong team will provide a business-driven support role to service the Company’s ever-growing needs in terms of IT.

The job holder will be trained to a high Grundon IT standard to be able to provide employees with confident IT support.

Key Responsibilities

Provide first-line user support and call logging/allocation alongside the IT Support Team Configure, install, repair and support all IT at all Grundon sites Escalate calls to third party software companies Install hardware and software as required Provide telecoms support and administration Carry out any other duties, such as ad hoc projects, as requested that are within the skills and capability of the job holder Ensure full compliance with all Company policies and procedures including health and safety and employment

Training:
One day a week, day release (term time only) will be at the college campus in Abingdon

Training Outcome:
Long term opportunity for the right person

Employer Description:

Grundon is the UK’s largest family-owned supplier of integrated waste management and environmental services.

We offer a whole host of waste collection, treatment and disposal services, all aimed at helping businesses of all shapes and sizes reduce their environmental impact, maximise resources and find value in their waste.

From commercial mixed recycling, to food waste, glass recycling, hazardous waste, healthcare waste, and compostable. We also offer additional services, such as specialist industrial cleaning and event waste management.

Working Hours :
Monday - Friday, 09:00 - 17:00 (From time to time assisting the shift pattern range 07:30 - 17:30)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Patience,Reliable and trustworthy,Passionate about technology,Strong attention to detail,MS Windows Operating System,Good troubleshooting ability,Driving licence (desirable)