Business Administration Apprenticeship

The Care Assessment Coordinator is responsible for coordinating and completing care assessments, care planning, reviews, risk assessments, and ensuring that all Service Users receive safe, person-centred, and compliant care.

The role will also provide operational support within the Care Office and Scheduling Team, including rota management, emergency cover, liaison with professionals, and participation in the on-call service.

The Care Assessment Coordinator will work closely with Service Users, families, Care Workers, Care Coordinators, Field Care Supervisors, Social Workers, NHS professionals, and Local Authorities to ensure high-quality care delivery and positive outcomes.

The Care Assessment Coordinator plays a critical role in:

Completing Care Assessments and Reviews Developing and maintaining Care Plans and Risk Assessments Supporting Care Office Operations Supporting Scheduling and Rota Management Liaising with Professionals and External Agencies Maintaining CQC Compliance Supporting On-Call and Emergency Response Arrangements

5 Care Services Ltd operates 24 hours per day, 7 days per week.
Flexibility is essential.

Participation in the on-call rota is required.

Occasional evening and weekend work may be necessary.

The postholder may be required to cover the Care Office and Scheduling Office during periods of annual leave, sickness, vacancies, or operational need.

The Care Assessment Coordinator is responsible for:

Completing initial assessments for new Service Users. Completing reassessments following changes in needs.
Conducting annual reviews. Completing emergency assessments where required. Ensuring assessments are person-centred and outcome-focused. Develop and maintain comprehensive Care Plans. Complete and review Risk Assessments. Complete Mental Capacity Assessments where appropriate. Ensure Support Plans remain current and accurate. Review care packages following incidents, safeguarding concerns, hospital admissions, or changes in need. Ensure all documentation is uploaded onto PASS and Care Planner systems. Maintain accurate records of all assessments and reviews. On call duties. Monitoring care delivery.

Training Outcome:

Upon successful completion of the apprenticeship, there could be a potential full-time position offered to the right candidate.

Employer Description:

5 Care Services is a specialist domiciliary care provider covering Walsall, Staffordshire and the surrounding areas. We offer a range of care services to vulnerable adults and children within their own homes to promote and encourage independence. 

5 Care Services offers an extensive range of care services to our service users to give them the support that they need whilst maintaining their independence within their own home. We ensure that our care is person centred and that quality is of paramount importance whilst maintaining cost efficiency for all our clients.

5 Care Services will ensure a service level is delivered that meets the needs of their service users and is also of the highest quality that we at 5 Care Services can offer. The quality standard we provide is in line with the the CQC’s (the regulatory body’s) principles. The standard of quality is monitored, reviewed and developed by our team leaders and the senior management team.

Working Hours :
Monday to Friday, 9.00am - 5.00pm, and shift work is required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental