Internal Sales Admin Apprentice

Handling incoming customer calls and emails professionally and confidently. Building and maintaining relationships with mechanical and electrical contractors and building merchants. Supporting the Regional Account Manager with customer communication and account activity. Proactively following up enquiries, quotations and customer requirements. Preparing and issuing accurate customer quotations in a timely manner. Processing sales orders and coordinating deliveries with internal teams. Maintaining accurate customer and project information within the CRM system. Ensuring all customer communication is logged clearly and consistently. Delivering a high standard of customer service at all times. Acting as a reliable point of contact between customers and internal departments. Helping to resolve basic customer queries and escalate where appropriate. Learning and correctly using company systems including CRM, email and document management tools. Supporting compliance with company processes including credit checks, documentation and internal approvals. Maintaining organised records and adhering to data accuracy standards. Minimum of 6 hours per week spent on apprenticeship work and training.

Training:

You'll attend monthly 1-2-1 meetings (online via Teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulations, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:

As with any apprenticeship opportunity. if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.

Employer Description:
Hydrotec is a leading designer and manufacturer of water treatment products for the UK building services industry. Established in 1992, they support mechanical and electrical contractors, building merchants and consultants with high-quality water treatment solutions. They are a values-led, family-oriented business that places strong emphasis on fairness, accountability, teamwork and customer service excellence.

Working Hours :
Monday to Friday 8am to 5pm, 1 hour lunch.

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working