Director of Operations - National QSR Brand

Director of Operations – National QSR Brand

North York, ON
$140,000 – $160,000 + Bonus + Benefits

We’re partnered with one of Canada's growing multi-brand QSR group in search of a Director of Operations to lead operations across the entire Canadian network.

This is a senior leadership opportunity overseeing a large national operation and a substantial field operations team. You'll lead a group of senior operational leaders who each manage their own regional teams, driving performance, consistency, franchisee success, and operational excellence across the country.

This is a highly visible role for an energetic, analytical, and entrepreneurial operator who enjoys balancing strategic leadership with time in the field. You'll split your time between the corporate office and visiting restaurants, building relationships with franchisees and ensuring operational standards are executed nationwide.

There is also a genuine opportunity for future progression as the business continues to expand.

What You'll Be Doing

Leading all operational performance across the Canadian networkCoaching and developing senior field leaders and their regional teamsDriving operational excellence, profitability, and franchisee successDeveloping and implementing operational strategies, systems, and best practicesUsing data and analytics to identify opportunities and improve business performanceSupporting franchisees through coaching, problem-solving, and operational guidanceOverseeing new restaurant openings and franchisee onboardingEnsuring brand standards, compliance, and guest experience are consistently delivered

What We're Looking For

Senior multi-unit leadership experience within a QSR franchise environment (required)Strong understanding of franchise operations and franchisee supportExperience leading large, geographically dispersed operationsHighly analytical with strong commercial and financial acumenProven ability to lead leaders, coach high-performing teams, and develop future talentEntrepreneurial mindset with a solutions-focused approachComfortable balancing strategic planning with hands-on operational leadershipWillingness to travel extensively throughout Canada