Key Account Manager & Support - Business Admin Apprenticeship

Processing of orders into XAL whether received via Telephone, email or other Answering and dealing with incoming telephone calls in a professional and timely manner Customer Account Relationship building – i.e. Customer visits management, whether on or off site, where needed. Proactive calls to customers. Regular business reviews to understand customer needs and wants Liaising with colleagues and using other tools (i.e. Proclarity) to help identify leads and other possibilities to gain further engagement with customers Always trying to sell options from stock first before sourcing from other companies/competitors. Taking ownership of goods placed on “Back to Back” orders to ensure swift and agreed delivery to customer Upselling and value adding of products that complement customer demands Actively looking for new leads/business and either seeing to completion or sharing with B.D.M. (Business Development Manager) or other colleagues as demands need Updating and review of Rod End bearing interchange Worldpay payment request processing when needed Providing copy invoices and other services where requested from customers when needed Credit and returns forms processing and submission to management for sign off when needed Processing and management of own customer quotes to completion with a defined outcome status Actively participate in any company promotions ABC CRM maintenance To work to & fully support all company corporate values & procedures To observe & obey all laws & regulations in the workplace, including, but not exclusively Health & Safety at Work Act etc. Attending branch meetings & supplier training sessions as required As required carry out proactive cold calls to customers
Ensure all paperwork & administration is completed in a timely & accurate manner Ensure company compliance is ISO9001:2015 requirements or other quality standards in the use by the company Any other reasonable task required, as the company grows & develops

Training:
Business Administrator Level 3 Apprenticeship Standard A dedicated Juniper Training skills coach who will conduct face to face onsite visits and also online workshops Functional Skills in maths and English, if necessary

Training Outcome:
Full time role withtin the business 

Employer Description:

Since 1977, business has grown from strength to strength. Niche position in the market place. Fantastic relationships with suppliers and customers but most importantly our loyal and dedicated workforce. 

Working Hours :
Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Creative,Initiative,Patience