IT Apprenticeship

Refurbishing laptops, desktops, and other IT equipment

Preparing computers to agreed specifications

Imaging and configuring PCs for deployment

Installing and upgrading components such as RAM, NVMe drives, storage, and graphics cards

Testing, cleaning, labelling, and recording refurbished devices

Carrying out secure hard drive erasure processes

Managing stock levels and keeping the hardware storage area organised

Receiving, checking, picking, packing, and dispatching equipment

Preparing sales orders and equipment for delivery or collection

Keeping accurate records of stock and equipment movements

Supporting the team with basic ticket triage

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support.

A Typical Day in the Job:

Logging calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments Full training and support will be provided by your workplace mentor and from the Baltic team

Salary, Hours & Benefits:

£16,000 per annum Monday - Friday, 9.00am - 5.30pm 21 days holiday & Bank holidays Extra day holiday each year up until 25 days Private medical scheme

Desired Qualities, Skills and Knowledge:

A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role An enthusiastic and professional attitude Aptitude for learning new skills An interest in IT and career progression within the company Customer-focused

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:

Cloud2IT is a managed services provider (MSP) supporting businesses with their technology, telecoms, hardware, cloud services, consulting, and day-to-day IT support.

Working Hours :
This role will start on agreed part-time hours, with the aim of gradually increasing towards full-time as the apprentice settles in, develops their skills, and the workload allows.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative