Apprentice in Business Administration - Older Adult Psychiatry - Wolverhampton Locality

Produce documentation to a high standard and be committed to working as part of the team Ability to take instructions and apply in practice Competent computer user i.e. Microsoft applications such as Word, Excel and Outlook Competent to process basic clerical tasks accurately Operate office equipment to photocopy, scan and e-mail with training Able to talk to clients in a professional manner and provide excellent customer service. Being accurate and consistent and able to meet deadlines

You will be expected to undertake a wide variety of administrative tasks, working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship. You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship. 

You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone. 

You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database. 

You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures. 

You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.

This apprenticeship will enable you to develop your knowledge and understanding of a administrative environment, whilst gaining invaluable practical work experience within the NHS.   

Training:
Business Admin Level 3 Standard End-point assessment No day release to college, all training to be undertaken in the company

Training Outcome:

Fixed Term contract for 18 months.

An opportunity to apply for roles within the Trust may be available upon completion.

Employer Description:
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: Adult and older adult mental health services. Specialist learning disability services. Mental health services for children and young people. Community healthcare services for children, young people and families in Dudley. We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion. Our story Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

Working Hours :
37.5HPW - 8:30 am to 4:30 pm or 9am to 5pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience