Admin/Reception Optical Assistant Apprentice

Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow Problem Solving: Address patient concerns or queries promptly and professionally

Training:
Business Administrator Level 3 End Point Assessment Work Based Training Functional Skills (if necessary)

Training Outcome:
Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation

Employer Description:
The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service. ​ Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

Working Hours :
Monday- Friday, 9.00am- 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Confidence with customers,Professionalism,Flexibility & Adaptability