Business Admin Level 3 Apprenticeship - Manchester Communication Academy

As a Business Admin Apprenticeship, you will act as the first point of contact for parents, visitors, staff, and external agencies, providing a professional, warm, and welcoming experience at all times. Your day-to-day duties will include:

Answer telephone calls promptly, take messages, direct calls and handle calls professionally Respond to emails and messages immediately, acknowledging same-day and resolving enquiries within 24 hours Escalate complaints or sensitive issues to senior leaders following the Academy complaints policy Maintain a professional appearance in smart office attire and a positive, calm demeanour at all times Maintain the day-to-day operation of the school office including filing, data entry, post and parcel distribution Collect and deliver children from/to class when required Produce and distribute documents and internal communications to staff Prepare letters or administration packs for parents, ensuring they are sent within agreed timeframes Conduct attendance checks and log incoming attendance-related calls

Take ownership for the accuracy, completeness, and GDPR-compliant management of:

SIMS (pupil records) CPOMS (safeguarding logs) Medical Tracker (care plans, first-aid/medicine administration, staff first-aid training) School Spider (meals, parental communications, surveys, debt tracking etc.) Other i.e. Nursery funding codes, OFSM, and wrap around care portals Maintain accurate safeguarding records and act as an administrative point of contact for DSLs and pastoral staff Administer first aid and medication to pupils in line with care plans, maintaining accurate logs Ensure first aid boxes are fully stocked and defibrillators checked according to academy policy Ensure safeguarding procedures are followed at reception, including DBS checks, sign-in protocols, and visitor information distribution i.e. leaflet Set up payments' options on School Spider e.g. meals, trips, fundraising etc. Chase outstanding debts exceeding a set amount with parents or staff, escalating high debts to the Trust

Desired skills:

Achieved GCSE grade C/4 or above in English & maths Good numeracy and literacy skills Good administrative, organisational and computer skills Competent with computers and other technology

Training:

Apprenticeship Details - 16-months expected duration to complete, working towards your Level 3 Business Admin Qualification. (All learning is delivered online/remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

Training Outcome:

Completion of the level 3 apprenticeship and potentially a full-time role.

Employer Description:

Our school is an incredible community, made up of a fantastically diverse range of pupils, families and colleagues. Together, we work hard to ensure that all of our children achieve the very best that they can. This is achieved through excellent teaching and learning, deep social impact through innovative family support models, and a well-embedded whole school approach to nurture.
Our approach is underpinned by the 6 principles of nurture, which ensure that we always place the child and their best interests at the centre of any decision making:
1.       Children's learning is understood developmentally
2.       The classroom offers a safe base
3.       The importance of nurture for the development of wellbeing
4.       Language is a vital means of communication
5.       All behaviour is communication
6.       The importance of transition in children's lives
The curriculum at MCPA has been thoughtfully constructed to ensure that it develops pupils socially, in addition to their knowledge and skills in a broad and balanced range of subjects. The sequencing of our curriculum is informed by evidence and ensures that powerful prior knowledge is used to underpin learning. The result of this is that our children do well, and go on to achieve great things and learning can transition seamlessly to Manchester Communication Academy.
As part of the Greater Manchester Academies Trust, we are able to shape the learning journey of children from the age of 3, all the way to adulthood - from cradle to career.

Working Hours :
Monday to Friday 08:00 - 16:00 (term time only) 37.5 hours per week - hours may differ

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative